Proactive Monitoring
We set up monitoring for uptime, performance, error rates and security events — alerting us before your users notice a problem. Incidents are triaged and resolved based on agreed SLAs.
Security Updates
Outdated dependencies are the most common attack vector in production software. We track security advisories, apply patches and conduct periodic vulnerability assessments to keep your software protected.
Performance Optimisation
Software that was fast on launch can slow down as data grows and traffic scales. We conduct periodic performance reviews and address bottlenecks before they impact user experience.
Service Scope
- 24/7 Uptime Monitoring
- Security Patch Management
- Bug Fix SLA
- Performance Audits
- Dependency Updates
- Monthly Health Reports
Frequently Asked Questions
What SLAs do you offer?
Critical bug response within 2 hours; standard bugs within 24 hours — SLA tiers available.
Do you maintain software you didn't build?
Yes — we conduct a technical audit first to understand the codebase, then take over maintenance.
What is included in a maintenance retainer?
Monitoring, security updates, bug fixes up to agreed hours per month and a monthly health report.
How do you handle emergency incidents?
We have an on-call system for critical incidents with a 24/7 response commitment for production-down situations.